Official Statement
Dear valued customers,
Recently we have received reports from some customers regarding after-sales support for their UAV products. However, upon investigation, we found that the “MUGIN” drones they own were not purchased from our company. These counterfeit drones may resemble our products, but they differ significantly in terms of fuel tank, internal structure, and compatible accessories.
We want to emphasize that our company currently does not have any authorized distributors worldwide. Authentic MUGIN drones undergo rigorous testing during design, production, and flight, ensuring their quality and performance. In contrast, counterfeit drones lack this testing and carry potential risks due to compromised construction.
While these imitation MUGIN drones may be cheaper, their quality cannot be guaranteed. We strongly advise our customers to exercise caution and carefully consider the authenticity of the products they purchase. Counterfeit drones may offer lower prices, but they come with uncertain quality and compromised safety.
We have gathered evidence against those involved in counterfeiting our products and will take legal action to protect our company and customers’ rights and interests. Your safety and satisfaction remain our top priorities.
We apologize for any inconvenience caused to our genuine customers. We are committed to upholding the highest standards of quality, safety, and customer satisfaction. If you have any questions or concerns, please contact our official customer support channels.
Thank you for your continued trust and support.
Leon Chen
CEO
Mugin Limited
